At ETI, we believe something important has been lost in today’s water treatment industry. Time was when chemical suppliers were true partners who spent their days in the field alongside their customers—conducting tests, solving problems, and providing direct hands-on support. As the industry has consolidated and prioritized operational efficiency, many suppliers have reduced their field presence, automated their customer service, and minimized the human element of water treatment.
We’ve taken a different path. ETI remains proudly “old school” in our approach to customer support, believing that there’s no substitute for being physically present in your facility, understanding your specific challenges, and working alongside your team to implement solutions.
Our commitment to comprehensive in-field service represents a return to the fundamental values that built this industry:
Unlike companies that have replaced site visits with phone support, our technical specialists regularly spend time in your facilities:
Conducting detailed inspections of water treatment systems with their own eyes and hands
Personally collecting water samples rather than relying on shipped samples
Physically examining equipment to identify issues that others might miss
Working directly with operators to understand day-to-day challenges
Providing immediate feedback and recommendations based on firsthand observations
Our team brings real-world expertise directly to your site in coordination with your field team:
Conducting critical water chemistry tests on-location
Making immediate treatment recommendations based on real-time conditions
Training your staff on proper testing procedures through hands-on demonstrations
Documenting conditions with detailed field notes and photography
Implementing standard audits to help improve ongoing operational performance
We believe in working directly with the people we serve:
Conducting in-person training sessions with hands-on demonstrations
Establishing personal relationships with operators and maintenance personnel
Listening to frontline observations that often reveal issues data alone won’t show
Developing practical solutions that work within operational constraints
Being available for direct communication rather than through customer service centers
We are committed to delivering the highest quality product and making the process as easy as possible for you,.
Our commitment to hands-on support extends to our relationships with select full-line distributors who share our service philosophy. These strategic partnerships allow us to extend our reach while maintaining our high standards for customer support.
Full-line distributors receive exceptional benefits including:
Geographic Opportunity: Opportunity zones that ensure focused market development
Preferred Pricing Structure: Pricing discounts that maximize competitive advantage and profitability
Comprehensive Technical Training: In-depth education programs that develop true water treatment expertise
Joint Field Support: Side-by-side customer visits with ETI technical specialists
Custom Formulation Access: Ability to request specialized chemical development for unique applications
Priority Technical Support: Expedited response for complex treatment challenges
These partnerships combine the strengths of local service presence with ETI’s technical expertise and manufacturing capabilities, delivering exceptional value to end users.
Choosing ETI means returning to a time when your water treatment chemical blender was a familiar face to your team —someone who knew your systems, understood your challenges, and was personally invested in your success.
Contact our team today to discover how our old-school approach to field support can deliver superior results for your water treatment program.
If you’re a water treatment service provider committed to hands-on customer support and technical excellence, we’d like to discuss the possibility of a full-line distributor relationship. These select partnerships offer geographic exclusivity, premium pricing, and comprehensive technical support for qualified companies.
Contact our distributor development team at distributor@go2eti.com to explore the potential for a strategic partnership in your market.
Customer
60 Thousand Oaks Blvd.
Suite #105
Morgantown, PA 19543